In some cases, after making system/hardware changes, upgrades or driver updates on your machine - you may be unable to launch the Big Screen EPG Configuration tool.

If this happens - you may see a variety of different error messages be displayed (based on your settings) such as :

- short error message appears in the BSEPG command window (while loading) - and then disappears after failing to launch.
- a popup dialog with message 'Big Screen EPG has stopped working' (and then details with 'Problem Signature' displayed).
- or in some cases - the configuration tool will simply not finish loading (and exit).

The primary reason for this happening is actually caused by required system fonts being deleted from your windows machine. From the end user reports we've had - the primary culprits for this scenario seems to be the setup programs produced for some graphics cards (most commonly on ATI or NVidia based products) - which remove some of the required 'Segoe UI' family fonts (which are used by Big Screen EPG and by WIndows Media Center).

Note that this will not actually impact existing scheduled processing tasks for Big Screen EPG (as the User Interface is not displayed) - it's just an issue when you want to launch the actual configuration dialog to make changes.

The known workaround to fix this problem is to simply copy the missing fonts from another Windows 7 (or Vista) machine -

Firstly - determine which font(s) if any are missing.

1. Open Windows Control Panel and click on the 'Fonts' control panel item.
2. A list of all installed fonts on your system will be displayed.
3. Locate the font named 'Segoe UI' and double click on it (so the list of 'Segoe UI' fonts are shown)
4. Check that all of the following Segoe UI font variations are available (normally 6 variants should be listed here) :
   Segoe UI Regular, Segoe UI Bold, Segoe UI SemiBold, Segoe UI Italic, Segoe UI Bold Italic, Segoe UI Light
5. If any of these are missing - make a note (in most cases users report the 'Segoe UI Regular' font is the one deleted by setup programs - however in some cases others are too).

Then goto another Windows 7 machine in your household and go to the Windows Fonts listing (as per above).

1. Navigate into the Segoe UI font group on this other machine (as per above).
2. Copy and paste the fonts missing from your Media Center PC into a location that will be accessible (ie. USB Stick, Network share etc)
3. Go back to your Media Center PC - and copy/paste these missing fonts into the Segoe UI font group in control panel (Windows will then automatically save/install these fonts for you to that system).

Then you should be able to launch Big Screen EPG after this change (no reboot or reinstall is required).

If you are still having problems loading Big Screen EPG - then it's possible something else has gone wrong on your system. In this case - we suggest you try repairing/installing your .NET Framework (v3.5) installation - or reinstalling Big Screen EPG itself (as last resort). 

Please contact us on tech support if you are still unable to resolve this problem (after following these suggestions).