Q. How do I sign up for a new account?

A. Signing up for a new account is free of charge, and easy to do.  Just go to the Create Profile page, and enter the required information fields.  You will need to have a valid and unique email address, so that once the sign up process is complete, you can be sent your activation email and password.

Q. Can I Automatically receive updates and information about the Big Screen products?

A. Yes. If you've signed up for an account - you can nominate to have automatically receive product (and general Big Screen) update information via email - by marking the appropriate  checkboxes in your account profile. This can be set when you first sign up (and fill in your profile details) - and modified later on via the edit profile page.

Q. How do I change my Account password?

A. If you have already signed in with your unique password (sent via your activation email), you may want to change your password to something that is easier to remember. You can do this via the link provided on the Account page, and clicking Change My Password. (available with the other account related links on the right hand side of this page). 

Q. What should I do if I lose or forget my password?

A. If you have forgotten your password - you can request to have it sent to the unique email address assigned to your account - via the Request Password page. If for some reason your registered email address is no longer valid - and you have also lost your password - please contact us to help resolve. (Note that you may be required to supply some proof of ownership of the account - ie. by providing current/existing serial numbers that may have been assigned to you).